Statistically, elevators provide one of the safest modes of transportation. The specifications for elevator construction, installation and operation are highly regulated. Safety devices, combined with regular inspections from regulatory agencies, further insure the safety of elevator travel.

Even with these precautions, the increasingly sophisticated circuitry found on many modern elevators can result in a malfunction.

WHEN A MALFUNCTION OCCURS

• Remain calm.

• Activate the elevator alarm and/or use the elevator telephone to request assistance.

• Do not attempt to force the elevator doors open.

THE RESPONSE PLAN

Immediately upon receipt of the alarm signal and/or telephone call alerting Cushman & Wakefield personnel to that an elevator malfunction has occurred, we will contact the elevator company and request an emergency response.

• Working on elevators is specialized work. Occupants stranded in an elevator should only be removed by elevator service company personnel, fire department personnel, or specially trained building maintenance personnel.

• Untrained personnel should never attempt to remove persons stranded in an elevator unless the situation is life threatening.

We will make every effort to communicate to the occupants of the elevator the status of the response effort. Immediately after an elevator malfunction, appropriate personnel will conduct a thorough investigation into the cause of the malfunction and make any repairs that may be needed prior to reactivating the elevator.